Refund Policy
Effective Date: August 10, 2026
At Z-Core Bangladesh, we strive to deliver every order accurately, efficiently, and reliably.
Because our products and services are primarily digital, an order is generally non-refundable once it has been successfully delivered, activated, redeemed, or credited.
When a Refund May Apply
- We are unable to fulfill a paid order due to an issue on our end.
- The delivered product or service differs from the confirmed order.
- A verified technical issue prevents successful activation or delivery.
- A duplicate payment has been confirmed.
Depending on the situation, we may provide a replacement, re-delivery, correction, or refund.
When Refunds Do Not Apply
- Incorrect or incomplete information provided by the customer.
- Products or services that have already been used, activated, redeemed, or accessed.
- Issues caused by the customer's device, internet connection, account, or third-party platform.
- Change-of-mind requests after successful delivery.
How a Refund Request Works
Report the issue
Contact Z-Core Bangladesh Support with your Order ID and a description of what went wrong.
Provide details
Share your transaction details and any relevant evidence (screenshots, error messages).
We review
Every request is reviewed individually, and approval is subject to verification.
Resolution
Depending on the situation, we provide a replacement, re-delivery, correction, or refund.
Need to report an issue?
Contact Z-Core Bangladesh Support with your Order ID, transaction details, and relevant evidence — every request is reviewed individually.
Z-Core Bangladesh
Your Trusted Digital Partner